Return Policy

Return Policy

Returns:

Edaraz.Pk offers an easy hassle-free return and exchange option. 

Return Period:

You have “7 DAYS TO RETURN* an item to us in its original condition. 

If you are not 100% satisfied with your purchase for any reason, just Email us at Return@edaraz.pk, or call us 10 am to 10 pm PST (Monday to Sunday) at 00923448737001 DAILY. Whatsapp 00923448737001

*Returns must be unworn, in the state you received them, and in the original packaging & invoice.  Damaged Box may not qualify for a refund or exchange.

Exchange/Refund During Sale Promotion

Customers should be aware of the fact that no exchange or refund can be made during a sales promotion period for the different style they can do so once the sale ends. They should also keep in mind that exchange can only be made in sizes/colour of similar style.

Who Will Pay For the Return/Exchange Cost?

Please note all returns and exchanges are the customer's responsibility.

How many days will it take to issue a Refund?

A refund will be issued within 14 working days once we have received the item. We will refund the amount to your bank Account. Please fill out the return form with full bank details including IBAN.

How many days will it take to get an Exchange?

An exchange order will be sent within 14 working days once we have received the item depends upon the availability of a product. If you are in hurry please place a new order & send correct order for a refund.

Faulty items/ wrong item

If you receive a faulty item/ wrong item or size, please login into your account & send us request through "Return support" OR for help please contact our customer service team, with your order number, name and address, reason for returning the item and whether you would like us to issue you a refund or an exchange.

Undelivered Parcel

 

Please note in case if parcel returns as undelivered due to customer negligence. We can put customer's account on hold & for future orders customer have to pay us in advance.

Return Address

Please send your goods with the completed form, returns at below address.

Online Return Department

Return Department Edaraz.pk Suit 419A Sunny Plaza, II Chundrigar Road, Karachi.